Return Policies

Thank you for shopping at Kelliercolano.com.

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at Kelli@kelliercolano.com.

Return & Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support within 7 days of receiving your product to begin the process. We’ll accept return requests for items that are unopened, unused, with the original tags still intact on a case by case basis. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 7 days of the date you received your item.

Refunds

Once we receive your returned item, our team will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a a few days for the refund to show up on your bank statement.

Shipping

After you’ve submitted a return request to kelli@kelliercolano.com we will send you a PDF of a return shipping label to print out and affix to your package. You are responsible for paying for the return shipping costs and will deduct the cost of return shipping from your refund.

Discounted items and items marked as “Final Sale” are not eligible for a refund and therefore cannot be returned.